Where to find information about us and our products
You can find everything you need to know about us, Astratius Limited, and our products on our website before you order. We also confirm the key information to you in writing after you order by email. We, Astratius Limited, are registered in England and Wales under company number 16611637 and have our registered office is at Camburgh House, 27 New Dover Road, Canterbury, Kent, United Kingdom, CT1 3DN. Our trading address is at 10 Station Court, Station Approach, Wickford, Essex, SS11 7AT. Our VAT number is GB 518204610.
We are a limited company.
To contact us, please email: info@astratius.co.uk
You must be 18 to place an order on our website
In order to enter into a contract with us, you must be at least 18 years of age. If you are under the age of 18, please ask a parent or guardian to order your products for you.
We only accept orders from certain countries
These terms only apply to orders made from the countries which are listed in our FAQ’s, as updated from time to time:
We only accept orders when we’ve checked them
We contact you to confirm we’ve received your order and then we contact you again to confirm we’ve accepted it and confirm dispatch to you.
Sometimes we reject orders
Sometimes we reject orders, for example, because a product is unexpectedly out of stock, because you are located outside of our delivery area, because the product was mispriced by us or is unfortunately no longer available. When this happens, we let you know as soon as possible and refund any sums you have paid.
We charge you when you order, and we offer different options for payment
There are easy ways for you to pay for your order.
We accept payment via Debit and Credit Card, via Stripe.
Gift Cards
You can find and purchase gift cards on our website. Our gift cards are redeemable on our website and will expire 12 months from the date of purchase.
Gift cards may be redeemed for products only and may not be exchanged for cash. Any products returned which are purchased using a gift card will be refunded onto a gift card and will not be refunded in cash.
You cannot use a gift card to purchase Astratius gift cards.
We cannot re-issue lost, stolen, mislaid or damaged gift cards.
Discount Codes
If you see a discount code on our website or we send you a discount code via email, or include one within out marketing channels, you can apply the code in the “Discount code” box on the checkout page. We reserve the right to withdraw or refuse the use of discount codes at any time and discount codes may not apply to all products we sell and may not apply to discounted or sale products.
Delivery
Delivery will be to those countries listed on our FAQ’s, as updated from time to time: https://astratius.co.uk/faqs/. Your expected delivery timescale will be confirmed at checkout when placing your order, depending on the delivery method chosen. If multiple items are ordered, we may split these items into separate parcels and you may receive these at different times. We only do this to prevent higher delivery costs for the dimension and/or weight of the parcel, or if one or more items in your order are ready to be packed and shipped to you before another item in your order.
United Kingdom Delivery:
We use Royal Mail 24, 48 and Special Delivery for all orders delivered within the UK.
International Delivery:
All deliveries outside of the United Kingdom will be delivered by DHL International and additional taxes, fees or levies may apply according to local legislation. Recipients of deliveries made to a country outside of the United Kingdom may have to pay import duty or formal customs entry fees. Any customs or import duties are charged once the products reach the destination country and these charges are your responsibility and must be paid by the recipient. We have no control over these charges and cannot tell you what the cost would be as customs policies and import duties vary.
We’re not rdesponsible for delays outside our control
If our supply of your product is delayed by an event outside our control, such as stock shortages or delays, we contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won’t compensate you for the delay, but if the delay is likely to be substantial you can contact our Customer Service Team by email at info@astratius.co.uk to end the contract and receive a refund for any products you have paid for, but not received.
We do not accept any liability or responsibility for delays caused by our delivery partners or any customs delays when products are delivered outside of the United Kingdom.
Products can vary slightly from their pictures
A product’s true colour may not exactly match that shown on your device or its packaging may be slightly different.
You have a legal right to change your mind
For most of our products bought online you have a legal right to change your mind about your purchase and receive a refund of what you paid for it, including the delivery costs. This is subject to some conditions, as set out below. You have 14 days to change your mind for online sales. You will pay the costs of return. If you change your mind about a product you must let us know no later than 14 days after the day we deliver it. If your purchase is split into several deliveries over different days, the period runs from the day after the last delivery.
How to let us know you have changed your mind or want to make a return
To let us know you want to change your mind or make a return please email us at info@astratius.co.uk confirming your name, order number, the item(s) you wish to return and the reason for the return.
Returns
You have to return the product at your own cost. You have to return all goods (and any free gifts provided with it) to us within 14 days of your telling us you have changed your mind. Returns are at your own cost. You can send the product back to us using an established delivery service. If you do this you should keep a receipt or other evidence from the delivery service that proves you have sent it and when you sent it. If you don’t do this and we don’t receive the goods at all or within a reasonable time we won’t refund you the price.
We only refund standard delivery costs. For example, we don’t refund any extra you have paid for Royal Mail 24 or Special Delivery.
When, how and if we refund you
If you tell us you’ve changed your mind about a product that hasn’t been delivered, we refund you as soon as possible and within 14 days. If you’re sending your product back to us, we refund you within 14 days of receiving it (or receiving evidence you’ve sent it to us). We refund you by the method you used for payment. We don’t charge a fee for the refund.
If you handle the product in a way which would not be acceptable in a retail store, we reduce your refund, to compensate us for its reduced value. For example, we reduce your refund if the product’s condition is not “as new”, price tags have been removed, the packaging is damaged or accessories are missing. In some cases, because of the way you have treated the product, no refund may be due.
You have certain legal rights if there is something wrong with your product
We honour our legal duty to provide you with products that are as described to you on our website and that meet all the requirements imposed by law. Your legal rights are summarised below. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.citizensadvice.org.uk.
Summary of your key legal rights
The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:
- up to 30 days: if your goods are faulty, then you can get a refund.
- up to six months: if your goods can’t be repaired or replaced, then you’re entitled to a full refund, in most cases.
- up to six years: if your goods do not last a reasonable length of time, you may be entitled to some money back.
We can change products and these terms
We can always change or withdraw a product to reflect changes in relevant laws and regulatory requirements or to make minor technical adjustments and improvements. These are changes that don’t affect your use of the product.
We can end our contract with you
We can end our contract with you for a product if you don’t:
- within a reasonable time of us asking for it, provide us with information, cooperation or access that we need to provide the product, for example a correct delivery address;
- within a reasonable time, either allow us to deliver the product to you or collect it from us.
We don’t compensate you for all losses caused by us or our products
We’re responsible for losses you suffer caused by us breaking this contract unless the loss is:
- Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
- Caused by a delaying event outside our control. As long as we have taken the steps set out in the section “We’re not responsible for delays outside our control”
- Avoidable. Something you could have avoided by taking reasonable action, including following our reasonable instructions for use.
- A business loss. It relates to your use of a product for the purposes of your trade, business, craft or profession.
We specifically do not accept liability for the following:
- any errors and/or omissions contained in our website or any website which we link to (please see our website terms of use);
- any change to information, prices, specifications and descriptions of listed goods;
- any error discovered in the price of the goods that you have ordered. We will inform you as soon as possible if this should happen. We shall be under no obligation to fulfil an order for a product that was advertised at an incorrect price. You will be informed of the correct price of the product mispriced by us. You may re-order it if you wish. If you have already paid for the goods in the circumstances described in this clause, we shall refund the full amount within 30 days of the date of order;
- any delays in delivery due to any acts or omissions of our delivery partners or customs or international delivery delays (as set out in Delivery above); and
- although you can rest assured that we have taken all measures to prevent internet fraud and ensure any data collected from you is stored as securely and safely as possible, we cannot no not accept liability in the very unlikely event of a breach in our secure computer servers.
We use your personal data as set out in our Privacy Notice
How we use any personal data you give us is set out in our Privacy Notice: https://astratius.co.uk/privacy-policy/
Resolving disputes
Alternative dispute resolution is an optional process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you’re not satisfied with the outcome you can still go to court.
You can go to court. These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.
Other important terms apply to our contract
We can transfer our contract with you, so that a different organisation is responsible for supplying your product. We’ll tell you in writing if this happens and we’ll ensure that the transfer won’t affect your rights under the contract.
You can only transfer your contract with us to someone else if we agree to this.
Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.
If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.
Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you’re not allowed to, but that doesn’t mean we can’t do it later.